Billy Gifford is leading the company as the chief executive officer. Altria Group is engaged in the business of tobacco, cigarettes and more and headquartered in Henrico County, Virginia, U.S. They have a good market share in the US and probably around the world. They are growing their customer based rapidly in the US and other markets. Billy Gifford is working as the current CEO since 1994. The most of the times, the customers of Altria Group are happy with the customer support and product. However, a few times, they don’t get satisfactory resolution at the customer support department or other higher offices. So, they always wanted to contact the CEO of…